Outbound Customer Service Advisor

Huntswood is on the lookout for upbeat, proactive Customer Service Advisors to join our team at a leading credit card provider.

In this role, you'll be reaching out to customers to follow up on specific communication, making sure they've received the information and are clear on what they need to do next.

What you'll be doing:

• Making outbound calls using a dialler system to follow up on a customer mailing
• Checking that customers have received the mailing and helping them understand the next steps
• Supporting with any questions they might have and resolving questions where possible
• Keeping accurate records of all customer interactions

Start Date: Monday 15th September

Day Rate: £140 a day - Husp Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this

Duration: 6 month contract

Location: Northampton - Hybrid working, with 2 days a week on site in Northampton (Thursday & Friday)

Skills required:

• Experience working in a telephony-based role making outbound calls
• Adaptability to respond to customers diverse needs
• Ability to work within time-sensitive guidelines
• Exceptional attention to detail
• Ability to navigate through a number of in-house databases
• Good MS Office skills, particularly MS Word
• Strong numeracy and written communication skills

In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.

To help you stay safe in your job search Huntswood will onlyask for contact details via email when first contacting you and not any other personal details.

Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

"It's not just about what we do, but the way we do it. And it's our values that make us special."