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£21,000 plus commission (OTE £35,000 approx)
You will part of a busy Contact Centre Team, working to negotiate payments with debtors to clear and update the files as efficiently as possible, in accordance with agreed business targets.
Remote
Key responsibilities include:
- Handling a high volume of calls with debtors, both through inbound and outbound calls and maintaining rapid response according to agreed standards.
- Negotiating full payment of the debt and fees arranging a repayment schedule to clear the debt within Newlyn guidelines and targets.
- Controlling the call so as to retrieve all the relevant information from the caller, enabling efficient management of the file.
- Correctly extracting information from file notes to deal with the calls efficiently.
- Logging information on calls received and maintain detailed and accurate records.
- Liaising with Enforcement Agents on the status of files when required.
- Attend training to develop relevant knowledge, technique and skills.
A bit about you ....
Excellent Call Handling Skills with the ability to remain calm on the telephone, but establish a firm and confident telephone manner
- Excellent track record of exceeding targets
- Previous Collections Experience
- Must be target driven
- Highly organised
- Able to work well under pressure and deal with calls of the nature of the business
- Team Player with ability to work under own initiative.
- Sound Decision Making Skills.
- Flexibility and Good Interpersonal Skills
