Revenues Manager

We're recruiting an experienced and highly capable Revenues Manager to join a proactive Revenues & Benefits service. This is an excellent opportunity for a senior professional with extensive experience in Council Tax, Business Rates, and service leadership to make an immediate impact on performance, strategy, and operational delivery.

You'll play a key role in leading the Council Tax, Business Rates and Inspections functions, driving high-quality billing and recovery, improving processes, and ensuring compliance with statutory and regulatory standards. Working closely with senior officers, external agencies, and internal partners, you'll provide specialist expertise, strong leadership, and strategic direction across the Revenues service.

The role will require the successful candidate to attend the council offices 3 days per week as required for management responsibilities, key meetings, and service oversight.

The Role
·Lead the strategic direction of the Council Tax, Business Rates and Inspections service, ensuring legislation, policies, and procedures are implemented effectively and kept under regular review.
·Oversee service performance, ensuring collection rates are maximised and statutory returns are completed accurately and on time.
·Act as the council's specialist for all Council Tax and Business Rates matters, ensuring effective administration of accounts and maximisation of income.
·Liaise with the Valuation Office Agency, Enforcement Agents and internal teams to support accurate billing, recovery and tax base growth.
·Provide expert advice on legislation, casework and operational risk to ensure well-informed decision-making.
·Lead, support and manage a team of Team Leaders, setting clear expectations and ensuring high-quality performance across the service.
·Manage delegated budgets efficiently, ensuring resources are used effectively to deliver service priorities.
·Lead on the administration of Business Rates revaluations every five years, ensuring the Rating List remains accurate and aligned with VOA records.
·Contribute to annual billing, financial year-end processes and the wider Revenues & Benefits operational cycle.
·Drive improvements in productivity, digitalisation, data accuracy and service efficiency using Office 365 and internal IT systems.
·Promote inclusive, fair and non-discriminatory working practices across the service.
·Take responsibility for staff wellbeing, health and safety, and positive working culture.
·Prepare and deliver reports to senior leadership and elected members as required.

Key Requirements
·Extensive knowledge of Council Tax and Business Rates legislation, including current best practice.
·Proven experience leading Revenues teams within a local authority environment.
·Strong interpersonal and consultative skills with the ability to influence and engage at all levels.
·Experience managing complex service areas, driving performance and delivering statutory functions.
·Ability to provide risk-based advice to support decision-making and manage operational challenges.
·Demonstrated experience in business transformation, change management and service improvement.
·Strong analytical skills with experience using management information to shape strategy and delivery.
·Confident delivering presentations, reports, and briefings to senior stakeholders.
·Experience of policy development, project management frameworks and workforce planning.
·Proven track record of achieving high performance in billing, collection and assessment functions.
·Degree-level qualification or equivalent professional experience.
·IRRV Level 7 qualification (essential).
·Postgraduate management qualification or project management certification (desirable).
 

If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from Revenues and Benefits professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market.

For more information, call Zubair at Carrington West on (phone number removed).

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.