Our client has an exciting opportunity for an IT Operations Manager to join their IT Department. The IT Operations Manager is responsible for overseeing the day-to-day operations of firm’s IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies.

Duties and Responsibilities

Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies
Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects.
Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards.
Manage, maintain and optimise the firm’s on-premises and cloud-based infrastructure.
Oversee backup and system security operations in accordance with the firm’s policies.
Participate in internal and external audits, including ISO27001 and ISO22301.
Manage the Cyber Essential Plus accreditation renewals.
Develop and document processes and procedures, providing to ensure they are fully implemented within the team.
Identify and manage operational risks
Manage information technology projects ensuring project deadlines are adhered to
Provide hands-on support and participate in the out-of-hours support rota as required
Provide support and guidance to stakeholders via help desk
Assist the IT Director with the management of IT vendors, contracts, and software licenses
Develop IT best practice guides and procedures.
Prepare monthly management reports of team/service activities, tasks, and operational metrics

Technical Competencies

Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office
Strong technical knowledge of network and server operating system
Experience with support of Windows Operating Systems, SQL Server and Active
Directory, including PowerShell scripting
Proven experience in IT infrastructure planning, development, and operations
Proven experience in server virtualisation and Cloud-based Infrastructure
Enterprise Backup, Replication and Business Continuity and Disaster recover
mitigation and response
Strong understanding of project management principles and practices
Strong understanding of Helpdesk and Customer Relations Support systems
Strong understanding of Data Security and Cyber Security basics

Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.