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Location: Northampton (Hybrid Working)
Salary: 36,000 - 39,000 per annum
Contract Type: Permanent
Hours: Full time, Monday to Friday
DBS Check: Required
We are seeking an experienced and proactive Scheduling Team Leader to lead a dynamic team delivering key support across responsive repairs, voids, and compliance services. This is a fantastic opportunity to join a progressive organisation and play a vital role in supporting efficient service delivery and customer satisfaction.
Key Responsibilities of a Scheduling Team Leader:
- Manage and support the Scheduling and Business Support Officers, ensuring efficient, accurate, and cost-effective operations across voids, reactive repairs and compliance.
- Deliver ongoing training and development to the team, promoting multi-skilling and best practice across all workstreams.
- Maintain departmental databases, including IT hardware, fleet, sickness, and holidays, ensuring all data is recorded in real time.
- Oversee administrative processes and ensure high-quality support that aligns with operational targets and wider property maintenance goals.
What We're Looking For:
- Proven experience managing teams in a fast-paced, customer-focused environment.
- Skilled in leading change and coaching individuals to reach their potential.
- High level of IT proficiency and experience using systems to drive operational efficiency.
- Strong numeracy and reporting skills, with the ability to deliver accurate financial and performance data.
- Experience in supporting customers and communities with a focus on service excellence.
- Ability to work under pressure, meet deadlines and manage competing priorities effectively.
What's on Offer:
- 28 days annual leave, increasing to 33 days after 5 years (plus bank holidays)
- Access to the Local Government Pension Scheme
- Hybrid working for better work/life balance
- Free parking at our office
- Health and wellbeing programme
- Employee discount hub
- Flexible working arrangements
- Cycle to work scheme
- Sick pay and bereavement leave
- Referral programme
If you are an experienced team leader with a drive for excellence and a strong background in scheduling, planning or business support within property services or repairs, we would love to hear from you. Please apply or contact (url removed)
