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Location: Northampton
Salary: 27,199 per annum
Contract Type: Permanent
Hours: 37 hours per week (Monday to Friday)
We are looking for community-focused and compassionate Resident Liaison Officers to join the Asset Management team of a Housing Association in Northampton. This is an exciting opportunity to play a key role in improving homes and lives across neighbourhoods.
Key Responsibilities of an RLO:
- Act as the main point of contact for residents before, during, and after improvement works in their homes.
- Organise and deliver resident consultations, property inductions and community engagement events.
- Ensure clear and timely communication with residents, housing officers, community groups, and other stakeholders.
- Manage the full customer journey, capturing and reporting on feedback to improve service delivery and satisfaction.
What We're Looking For:
- A full UK driving licence and access to your own vehicle
- Strong communication and interpersonal skills with the ability to engage with residents from all backgrounds.
- Organised, proactive, and able to manage multiple priorities and deadlines effectively.
- A strong commitment to excellent customer service and understanding of social housing and GDPR compliance.
What's On Offer:
- 28 days holiday (plus bank holidays), increasing to 33 days after 5 years' service
- Local Government Pension Scheme
- Flexible working arrangements
- Employee discount hub
- Health and wellbeing programme
- Free parking
- Cycle to work scheme
- Sick pay, bereavement leave & referral programme
If this Resident Liaison Officer role is for you then please apply or contact (url removed)
