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Our clients specialise in delivering quality housing solutions in England, working with local authorities, landlords. We provide a range of services, i.e., property inspections, maintenance, clearance and repairs. As we continue to grow year on year, we are looking to add a Regional Operations Manager.
The right person will lead, be responsible for our field-based operational teams and ensure the continuous delivery of our property services.
As a Regional Operations Manager, your responsibilities will be overseeing, coordinating our multiple field-based departments, property inspections, maintenance, clearance and repairs and multi-skilled maintenance engineers.
The Regional Operations Manager will drive performance, deliver a consistent quality service, maintain health & safety compliance, and maintain and add high-performing people with strong leadership, communication skills.
Supporting Buckinghamshire, Hertfordshire, Bedfordshire, Northamptonshire, Warwickshire, Leicestershire, and the Midlands.
Key Responsibilities - Regional Operations Manager
- Lead and support field-based teams.
- Manage daily field operations to ensure timely and high-quality service delivery across all workstreams.
- Coach and mentor staff, fostering a positive culture, respect, and continuous improvement.
- Monitor and report on KPIs related to operational efficiency, compliance, customer satisfaction, and team performance.
- Ensure all services are delivered in full compliance with health and safety standards and internal policies.
- Work closely with internal departments (e.g., housing, customer services, procurement).
- Implement process improvements to increase efficiency and reduce operational costs without compromising quality.
- Ensure proper allocation of resources, equipment and staffing across the region(s).
- Build strong relationships with external stakeholders.
Right Individual - Regional Operations Manager
The right individual will be positive, a strong leader who has experience, success in property operations and maintenance.
Essential - Regional Operations Manager
- Proven experience managing field-based operational teams within property, housing, facilities or maintenance sectors.
- Strong people management and leadership skills.
- Demonstrable experience across multiple disciplines (inspections, maintenance, repairs.
- Excellent organisational and problem-solving skills.
- Comfortable working across a Regional environment with a hands-on approach when required.
- Full UK driving licence.
- Strong knowledge of health & safety standards and compliance practices.Relevant trade qualification, i.e., plumbing, gas, electrical, building fabric.
- Experience working with local authorities or in the social housing sector.
- Familiarity with digital field service tools and reporting systems.
Benefits - Regional Operations Manager
- Company vehicle fully expensed
- 33 days holiday, inclusive of bank holidays
- Pension scheme
- Bonus Scheme
- Equipment & tools provided
- Ongoing training and career development
