- Follow up promptly on enquiries from social-media platforms
- Contact existing database members to promote and sell online courses
- Re-engage lapsed customers to encourage repeat enrolments and upsells
- Set up and configure automated chat flows and lead-capture bots
- Monitor incoming messages and respond in a warm, engaging manner
- Maintain accurate records of customer interactions, sales outcomes and follow-up actions
- Track performance metrics (response times, conversion rates, repeat-business rates)
- Naturally warm communicator who builds rapport easily
- Comfortable making calls and online outreach, with a genuine drive to achieve targets
- Able to set up and manage chat-automation tools, desirable
- Enjoys flexible hours, plans workload effectively and follows through on tasks
- Genuine interest in women’s wellness and beauty products, would be an advantage
- Access to own car due to office location on the outskirts of Northampton