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We are the UK’s leading supplier of quality timber doors, a successful family run business looking for an enthusiastic Account Manager to provide outstanding service to our busy trade sales team. The role is to assist and support the Head of Trade Sales and the Trade Team in meeting the overall objectives of the department. Managing existing trade accounts from small house builders to large national developers who have multiple projects. The role includes building relationships with your designated accounts to ensure sustained and repeat business and handling incoming enquiries from potential new clients – this is a completely reactive sole with no cold sales requirement.
Working from our Head Office based in Northolt as part of our professional and friendly team of 5 based in our open plan modern office environment. We offer a salary up to ÂŁ30,000, plus bonus scheme, company pension, 23 days holiday, staff discount, My Staff Shop platform, free parking, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period.
This position would suit candidates from the construction, building or other trade sector such as kitchens, bathrooms or similar with Account Management experience dealing with existing clients. You will be organised and have the ability to prioritise your workload to meet deadlines. A strong focus on customer service and ability to build robust ongoing relationships with your accounts is essential.
Reporting to the Head of Trade Accounts, your key duties will be:• Deliver excellent customer service by responding swiftly to queries and concerns from customers• Actively pursuing all sales leads, negotiate sales, follow up on all estimates and making timely follow-up calls to maximize effect of effort put in to providing estimates• Providing an efficient, friendly and professional point of contact• Develop and maintain good working relationships with customers and colleagues• Ensure all commitments to customers are realistic, achievable and completed• Introduce new products and promote them to customers• Develop an understanding of customer door schedules and drawings• Dealing with customer complaints in a timely manner• Wherever possible identify improvements to processes to enhance customer service, reduce costs and improve margins etc• Working in an organised manner to optimise efficiency• Maintaining up-to-date, comprehensive knowledge of all products and services, whilst building awareness of competitors’ activities• Updating customers on delays and order status• Diarising site call off dates and being proactive in calling customers pre-delivery to ensure goods are still needed• Arranging collection and replacement of damaged or faulty goods.• A willingness to provide administrative support within the Account Management Team• Ensuring all paperwork and systems work is kept in a clear, orderly fashion so that tasks may be followed up by others• The ability to cover for colleagues during times of absence
To be successful for the Account Manager role you will have previous experience in the construction, building or other trade sector such as kitchens, bathrooms or similar industry and ideally a proven track record as an account manager interacting with customers by telephone and email. You should have an excellent phone manner and be confident dealing with colleagues and customers. The role would suit candidates seeking to join a large, well established and secure company who can offer full training and the chance to learn and develop. We are an excellent company to work for, joining an organisation that looks after its staff with an extensive benefit package and salary plus.Please send your CV for immediate consideration.
