The Role: - To assist and support the Head of Trade Sales and the Account Management Team in meeting the overall objectives of the Department.

Based at Head Office

Reporting into the Head of Trade Sales,

Monday – Friday 08.00 – 17.00 (40 Hours per Week, 1 Hour Lunch)

Benefits:

Applicants for this position will need to:

Have a strong focus on customer services and ability to build robust ongoing relationships with accounts
To be sales and results driven
Ability to identify and gain new business
Flexibility in responding to changing customer needs and able to prioritise workload, sometimes to short deadlines
Proactive, lateral thought processes, and an ability to identify solutions
Computer Confident with a proficient knowledge of Microsoft Excel
Excellent verbal and written communication skills
Self-motivated individual, comfortable working within a small team
Ability to represent the Company in a professional and authoritative manner
Previous Account Manager experience preferred

Key Aspects of The Role

Deliver excellent customer service by responding swiftly to queries and concerns from customers
Actively pursuing all sales leads, negotiate sales, follow up on all estimates and making timely follow-up calls to maximize effect of effort put in to providing estimates
Providing an efficient, friendly and professional point of contact
Develop and maintain good working relationships with customers and colleagues
Ensure all commitments to customers are realistic, achievable and completed
Introduce new products and promote them to customers
Develop an understanding of customer door schedules and drawings
Dealing with customer complaints in a timely manner
Wherever possible identify improvements to processes to enhance customer service, reduce costs and improve margins etc
Working in an organised manner to optimise efficiency
Maintaining up-to-date, comprehensive knowledge of all Todd Doors’ products and services, whilst building awareness of competitors’ activities
Updating customers on delays and order status
Diarising site call off dates and being proactive in calling customers pre-delivery to ensure goods are still needed
Arranging collection and replacement of damaged or faulty goods.
A willingness to provide administrative support within the Account Management Team
Ensuring all paperwork and systems work is kept in a clear, orderly fashion so that tasks may be followed up by others
The ability to cover for colleagues during times of absence

Account Manager

Head Of Marketing Travel Industry