Data AdministratorPhoenix Futures is looking to recruit an organised and efficient Data Administrator for our HMP Norwich psychosocial substance use service. This fantastic opportunity will involve providing administrative and data processing support to the HMP Norwich Phoenix Futures team. The role is instrumental in ensuring the service is able to provide effective psychosocial substance use support in a complex and fast-paced environment.Service Area: Norfolk & Suffolk ServicesTown: NorwichStatus: Full-timeContract Type: PermanentTotal Salary Pro-Rata: £24,637Closing Date: 21/09/2025Vacancy Reference Number: 3949As a Data Administrator, you will be responsible for managing and maintaining the data infrastructure within the service. You will provide administrative and secretarial support to the staff team at HMP Norwich, including data collection and analysis.About you:Successful applicants will be able to demonstrate great organisational skills and initiative, with clear and effective communication, both verbal and written. Key tasks include using systems to create and maintain databases, documents, and correspondence, attending and taking minutes at meetings, and maintaining digital filing and case management systems. The successful applicant will use NDTMS to submit service data and prison systems to access relevant prison information for client care.We are keen to hear from anyone with transferable skills who is motivated and passionate about recovery.We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves, and we ensure equity of opportunity.So, if you’re seeking your next challenge as a Data Administrator in an exciting and challenging working environment, please get in touch or apply today.What’s in it for you:At Phoenix, we value our staff and aim to be an employer of choice. That’s why we have developed a range of benefits, including:- 25 days’ annual leave (increasing each year to a maximum of 30 days)- A salary of £24,637- Opportunity to access potential yearly salary increments, subject to appraisal- Dependants’ leave- Occupational sick pay- Season ticket loan, pension scheme, life assurance, discount platform, and cycle scheme- Continuous training and career development- Access to a 24/7 Employee Assistance programme, including telephone and online accessInterview Process:We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for a short face-to-face interview and provided with all the details about the assessment process. There will also be a brief aptitude test, in the form of a short systems task. All details will be provided in advance so that you can feel adequately prepared, and we can support you with reasonable adjustments as required.Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.About Phoenix Futures:Phoenix Futures Group is a charity with over 50 years’ experience and is a leading provider of drug and alcohol treatment. We use our expertise to support people in their personal recovery and to improve their lives. We are dedicated to advocating for people who are often overlooked and stigmatised to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities.We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves, and we ensure equity of opportunity.

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