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Norwich, Norfolk
£55,000 per year + benefits package
Permanent
Excellent PRP
Additional bonuses based on excess profit
Award winning Care company
Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked for the eighth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care, and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment.
We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work (Indeed's Better Work Awards 2023) and our sector-leading 4.7 Glassdoor rating, we are also a Real Living Wage employer, ensuring that we reward and value dedication.
Are you an experienced and talented Home Manager looking for an exciting opportunity to lead a compassionate care team in a quiet residential area of Norwich?
A boutique, luxury 26-bed facility offering exceptional nursing and residential care in a warm, family-style environment with the highest standards.
With a "Good" CQC rating across all categories, is dedicated to promoting a positive atmosphere where residents feel at home. Our daily activities include outings, themed events, and visits from entertainers, ensuring a vibrant and engaging community.
As our Care Home Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC) and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy.
You will be supported externally by dedicated Operations and Central teams, and within the home you will have the support of a Deputy Manager and Administrator, as well as Hospitality and Housekeeping teams. These teams will collaborate with you to ensure smooth operations and exceptional care for our residents.
Join us and make a real difference in a home where residents truly thrive.
Key duties and responsibilities
Provide leadership and direction to the homes staff team, promoting a culture of kindness, compassion, and empathy.
Recruit, train, motivate, and retain a team of skilled care professionals committed to delivering person-centred care.
Ensure the home meets all regulatory requirements, including those set by the CQC, and maintain excellent standards of care and support.
Manage the homes budget, ensuring financial targets are met and costs are effectively managed.
Develop and implement a strategic marketing plan to maintain full occupancy and promote the homes services to potential residents, families, and stakeholders.
Build and maintain positive relationships with residents, families, and all stakeholders, responding effectively to their needs and concerns.
Oversee all records to ensure the homes administrative tasks are completed in a timely and efficient manner.
Continuously monitor and evaluate the homes performance, identifying areas for improvement and implementing necessary changes.
Manage and mitigate risks effectively, ensuring a safe and secure environment for residents and staff.
Skills and attributes
- Previous experience managing a nursing / residential home.
- A strong working knowledge of CQC standards with a proven record of working towards achieving Outstanding ratings.
- Excellent communication skills and the ability to maintain effective working relationships with internal and external professionals, families, and visitors.
- A proven track record of marketing and business skills within the private care sector, running a commercially successful care home.
- Enthusiasm and passion for developing high levels of person-centred care.
- Ability to actively participate in the growth and development of the care service.
- Preferably NMC registered nurse with relevant post-registration experience (desirable but not essential).
- Comprehensive induction and training programme.
- Opportunities forcareer development and progression.
- Employee Assistance Programme
- Blue Light Card Scheme. Well reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
- Well payfor yourfull DBS disclosure
- Annual NMC PIN renewal paid
- Excellentperformance related bonus
- Additional bonuses based on excess profit
- 25 days annual leaveplus bank holidays entitlement
- Relocation assistance provided
