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- Taking new Service Users referrals from social workers and private Service Users.
- Planning and allocating Care Workers to Service Users, managing their workload, adhering to Hales Group policies and principles and legislation relating to Working Time Regulations.
- Answering and monitoring incoming telephone calls.
- Liaising with and providing support to Senior Care Workers or Care Assistants and Supervisors working within allocated area.
- Responsible for all data input relating to specified area as changes occur.
- Ensuring that holiday/sickness and emergency calls are assigned.
- Ensuring all holiday requests are available and entered into the computer system.
- Updating records of Service Users and Care Workers on an on-going basis.
- Monitoring Service Users that are in hospital/respite.
- Preparing reports as required.
- Processing amendments on timesheets/payroll report on a weekly basis
- Referencing potential Care Workers prior to employment in line with company policy to ensure they are of a satisfactory standard.
- Applying for and ensuring all criminal records checks and protection of vulnerable adults’ checks are carried out prior to employment.
- Maintaining all office policies, procedures, and in-house systems.
- Working with the Branch Recruiter and Trainer to ensure enough care staff are recruited and trained for areas when vacancies exist.
- Care delivery and on-call duties as and when required.
- Rostering experience in domiciliary care preferred.
- Able to work as part of a team as well as under own initiative.
- Skilled in logistics.
- Highly organised and able to prioritise.
- Good oral and written communication skills.
- Knowledge of domiciliary care provision.
- Have or be willing to work towards a QCF (NVQ) level 3 in Care/ Management or equivalent.
- Domiciliary care experience.
