Account Manager

Account Manager
Location: Norwich
Salary: Competitive depending on experience
Job Type: Full-time, Permanent

Are you an experienced Account Manager looking for your next career move? Do you enjoy building strong client relationships and delivering commercial success? We're working with an innovative, forward-thinking technology company that helps large employers reduce their carbon footprint through zero carbon commuting solutions.

Due to continued growth, they are looking to recruit a confident, commercially minded Account Manager to join their team based in Norwich.

The Role:

You'll be responsible for managing a portfolio of B2B clients, ensuring they are fully engaged with the company's software and consultancy services. You'll be expected to grow account value, improve retention, and provide strategic guidance to help clients reach their sustainability goals.

This role suits someone with a consultative sales approach and excellent stakeholder management skills.

Key Responsibilities:

• Manage and grow a portfolio of large employer clients
• Build strong, long-term relationships across various levels within client organisations
• Forecast renewals, manage churn risks and lead upsell opportunities
• Support clients in achieving their operational and environmental targets
• Lead client onboarding and coordinate internal teams for smooth delivery
• Maintain accurate CRM records (Hubspot) and client documentation
• Deliver performance reporting and regular account reviews

What You'll Need:

• Proven experience in B2B account management or customer success
• Strong commercial acumen with experience meeting KPIs or OKRs
• Excellent verbal and written communication skills
• Ability to manage multiple projects and priorities simultaneously
• Comfortable presenting and demoing software to clients
• Organised, proactive, and confident using CRM and Microsoft Office tools

Desirable:

• Experience working in the sustainability, tech or SaaS sectors
• A passion for environmental innovation or behavioural change initiatives

What's in It for You?

• A competitive salary
• Opportunity to join a purpose-driven company with ambitious growth plans
• Supportive, collaborative working culture
• Genuine career development opportunities
• Be part of a business driving sustainability across the UK

If you're a driven Account Manager who thrives in a fast-paced, people-focused environment, this could be the perfect role for you.

Click "Apply Now" to take the next step in your career.