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Aftersales Manager / Service Manager - Automotive Sector
Norfolk | £45,000 Basic + OTE £60,000+ | Lead a High-Performing Aftersales Operation
Are you an experienced leader ready to take full ownership of an established Aftersales and Service department? We’re seeking a forward-thinking Aftersales Manager / Service Manager to join a successful automotive business where your expertise will directly shape customer satisfaction, operational excellence, and team performance.
This is a hands-on role for someone who thrives in a fast-paced environment, balances strategic oversight with day-to-day involvement, and is ready to inspire and lead a team across both Service and Parts operations.
Your Key Responsibilities:
- Oversee the entire Aftersales operation, including the Service and Parts departments
- Deliver exceptional customer service aligned with manufacturer and brand standards
- Drive departmental profitability, cost control, and workshop efficiency
- Lead, coach and develop a high-performing service reception and workshop team
- Monitor and manage customer feedback, resolving issues with professionalism
- Ensure the effective handling of all warranty processes and administration
- Control stock, manage parts returns, and optimise inventory performance
- Implement effective workflow processes to maximise technician productivity
- Liaise with senior management on budgets, forecasts, and KPIs
- Maintain strong compliance across health & safety, quality control, and systems usage
What We’re Looking For:
- Proven experience in an Aftersales Manager or Service Manager role within the automotive sector
- Strong leadership and people management skills
- Commercial awareness and ability to manage department budgets and targets
- A solid understanding of modern automotive workshop processes
- Customer-centric mindset with the ability to maintain loyalty and retention
- Confident using dealership management systems and manufacturer platforms
What’s In It for You:
- £45,000 basic salary
- Realistic OTE of £60,000+ (with potential for more based on performance)
- A supportive leadership team and collaborative company culture
- Opportunities for continued professional development
- The chance to lead and influence a key function within a respected business
- This is an exciting opportunity for a skilled Aftersales or Service professional who wants to make their mark in a well-established and ambitious automotive company.
Please contact Justin Murray at Big Sky Additions for further information.
