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Are you an experienced customer service professional with a background in New Build Housing?
Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Norwich office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.
What's in it for you?
- Basic salary of up to 32,000 (D.O.E)
- Generousannual leave entitlement + bank holidays
- Bonus potential
- Potential future career growth
What are we looking for?
- Experience working in a customer services role, ideally within the new build housing or property sectors.
- Ability to provide concise and accurate written or numerical reports when required
- Confident communicator both verbally and written
- Good computer skills (especially Wordand Excel)
Key Responsibilities:
- Manage all communication and administration related to Customer Care.
- Resolve validated complaints efficiently, seeking direction when necessary.
- Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
- Update and maintain defect records accurately.
- Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
- Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.
IF THIS IS YOU, WHY NOT APPLY NOW!
