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Office equipment repair technician
Photocopier Field Service Engineer

Photocopier Field Service Engineer

Concept

Posted a day ago, valid for 11 days

Norwich, Norfolk NR8 6PW, England

Full Time

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Sonic Summary

The role of Photocopier Field Service Engineer is based in East Anglia and offers a package of up to £32,000 plus bonuses, a vehicle, laptop, phone, and 25 days of holiday.
The primary responsibility is to provide professional technical support for managed print and photocopier solutions, ensuring customer satisfaction.
Candidates should have previous experience in a field technical support role, preferably within the MFP/copier/print sector, although other break-fix experiences may be considered.
Excellent communication and problem-solving skills are essential for delivering first-class customer service and effectively resolving issues.
To apply, candidates can follow the application link or send their CV directly, and for more information, they can contact Nikki Foxall.

ROLE : Photocopier Field Service Engineer (Managed Print / Photocopiers)LOCATION: East Anglia - NR / PEPACKAGE: Up to £32,000 + bonus , vehicle , laptop, phone, 25 days holiday , pension etc

The Role

Working for a high-end premium IT, communication and managed document solutions provider your aim will be to provide customers with a professional and efficient technical support service, ensuring full customer satisfaction. Leads, guides and supports a team of Technicians to deliver a very high level of technical effectiveness, product knowledge and customer careKey responsibilities and tasks:· Provide technical assistance within timescales specified by SLAs* Effectively investigate and rectify faults* Perform routine maintenance and modifications/updates as required· Provide support during installations· Understand and be fully conversant with SLAs relating to assigned accounts* Understand solutions in use and be able to carry out basic fault finding· Back up colleagues when necessary - e.g., holiday, sickness, busy periods· Log call details using the call logging system within agreed timescales· Report reoccurring faults to enable proactive management of such faults· Share expertise and technical information with team members· Build relationships with key stakeholder accounts at all times· Ensure boot stock and/or site stock is maintained at specified levels· Attend product courses as requested to ensure knowledge base sufficient for Applicant profile:· Previous experience of working in a field technical support environment within the MFP/copier/print arena would be a distinct advantage although other break fix backgrounds will also be considered (EPOS / ATM / Coffee etc )· Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues· Excellent communication and interpersonal skills to ensure first class customer serviceApplicationTo apply for this position please follow the link on this page or send your CV .If you would like more information on this vacancy or any others we may have, please contact Nikki Foxall on

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