3rd Line Support

3rd Line Engineer
Norwich (onsite)
(phone number removed)

REED Technology is working with a well-established organisation in Norwich to recruit a highly capable 3rd Line Support Engineer. This role is ideal for a technically advanced professional with strong networking expertise and a passion for solving complex IT challenges across commercial, governmental, and educational environments.

Key Responsibilities:

• Provide expert-level support for escalated technical issues across hardware, software, and networking.
• Lead troubleshooting and resolution of complex network incidents and performance issues.
• Configure, maintain, and troubleshoot network infrastructure including switches, routers, firewalls, and wireless access points.
• Design and implement secure LAN/WAN architectures and VPN solutions.
• Monitor network traffic and performance using diagnostic tools such as Wireshark, SolarWinds, or similar.
• Manage IP addressing schemes, VLANs, and routing protocols (e.g., OSPF, EIGRP).
• Ensure network security through access controls, firewall policies, and intrusion detection systems.
• Collaborate with infrastructure and security teams on network upgrades, migrations, and architecture planning.
• Support server environments including Windows Server, Active Directory, and Microsoft Exchange.
• Maintain accurate documentation of network configurations, changes, and incident resolutions.
• Evaluate and recommend new technologies to improve operational efficiency and network resilience.

Skills & Experience:

• Proven experience in a 3rd line or senior IT support role with a strong networking focus.
• In-depth knowledge of TCP/IP, IP Routing, DNS, DHCP, NAT, and subnetting.
• Hands-on experience with Cisco networking equipment and technologies.
• CCNA certification (required); CCNP or other advanced networking certifications (desirable).
• Familiarity with network monitoring and diagnostic tools.
• Proficiency in Windows OS, Server OS, and Microsoft Exchange (SMTP, POP3, IMAP).
• Experience with Active Directory, Group Policy, and Office 365.
• Excellent problem-solving and analytical skills.
• Full, clean UK driving licence.
• Ability to pass a DBS check.

Key Attributes:

• Technically confident and proactive.
• Strong communication and stakeholder management skills.
• Detail-oriented with excellent organisational abilities.
• Logical thinker with a strategic mindset.
• Reliable team player with strong time management.

If you have the relevant experience and interested in the opportunity, please apply using the link provided.