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Location: North Nottingham
Contract Type: 4-month contract
Day Rate: DOE
Start Date: ASAP
IR35 Status: Inside IR35
About the Role
We are looking for an experienced Digital Service Manager to join our client's team and lead service management activities aligned with ITIL principles. You will ensure the delivery of high-quality digital services, manage stakeholders and suppliers, and drive efficiency improvements across the organisation.
Key Responsibilities
- Oversee service management processes to support digital services.
- Collaborate with internal teams and external partners to maintain service quality and performance.
- Deputise for the Lead Service Manager when required.
- Manage risks associated with system changes and releases.
- Lead supplier and contract management, ensuring compliance with legislation and best practice.
- Drive cost savings and process improvements year-on-year.
- Support and mentor junior team members.
Essential Skills & Experience
- ITIL Foundation certification (plus at least one ITIL Lifecycle course or equivalent).
- Proven experience in service management and stakeholder engagement.
- Strong decision-making and problem-solving skills.
- Excellent communication and collaboration abilities.
- Solid understanding of modern software development and testing practices (e.g., Scrum).
- Experience managing contracts and SLAs.
Desirable
- Degree in IT or Business-related subject.
- ITIL Expert or Manager certification.
- Experience in DevOps environments and PRINCE2 project management.
- Familiarity with tools such as TOPdesk and JIRA.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
