Back to search
Your new companyAn award-winning leader in their field, you will be a part of their Sales/Customer Service team. As they go through a period of growth, they are looking to expand their team.Your new roleWorking in a friendly, supportive team providing key guidance and support to customers over the phone and responding to online queries. This is a multi-skilled role, beyond a normal call centre job, acting as the interface between the engineers and customers. You will also be required to cover the showroom, so weekend work is required.You will answer queries from customers and resolve complaints.Build rapport with customersMaintain and update databasesEscalate enquiriesShowroom host - you will cover the showroom, deal with customers face to face, upsell products Outbound calls following up on any live enquiries.To take incoming calls and follow up by contacting potential customers. Also selling services and accessoriesAnswering incoming enquiries via Whatsapp, Facebook, and Web ChatExperience.Sales experience is essential; call centre and face-to-face showroom sales are an advantage. Salesforce is our CRM system. Previous experience with this system would be an advantage.Assist with other sales admin tasks, collating information and ensuring all sales leads are captured in the CRM system (Salesforce)Ensure you follow all Health and Safety regulations / guidelines set in place.Ensure you remain GDPR (General Data Protection Regulation) compliantMaintain the CRM system (Sales Force) with all orders and contact notes.Meet all KPIs set in place to a satisfactory level and above.What you'll need to succeedYou will have excellent customer service experience and be willing to go that extra mile. You will answer queries from customers and resolve complaints.Clear communication skillsAbility to work in a teamActive listening skillsMultitasking skillsAble to hit KPISWhat you'll get in returnFull-time role - 5 days a week including weekendsMon-Sat 9-6pmSunday 11-5pmUncapped bonus availableWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
