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Do you have a passion for delivering exceptional customer service?
Are you ready to be the first point of contact and the problem-solving hero for our client's valued customers?
Do you want to build a career with an automotive aftermarket leader?
As the Customer Care Coordinator, the company will offer you:
- 26,000 basic salary
- Up to 10% bonus
- 33 days holidays (inc bank holidays)
- life insurance
- Family-friendly policies
- Training and development opportunities
The Role:
As a Customer Care Coordinator, you will be the linchpin in ensuring our client's customers receive first-class service. You will handle customer queries, liaise with transport suppliers, and support theUK Sales team. Your role is pivotal in maintaining their industry-leadingreputation for excellence.
Key Responsibilities:
- Customer Service: Provide outstanding service to all customers and colleagues, ensuring every interaction is handled professionally and efficiently.
- First Point of Contact: Manage incoming customer service calls and log details accurately.
- Support: Assist the UK Sales team and internal colleagues with customer queries.
- Transport Liaison: Work daily with transport suppliers to ensure timely delivery of goods and address any delays proactively.
- Problem Solving: Make decisive actions to resolve delivery issues, ensuring customer satisfaction.
- Monitoring & Reporting: Log and monitor delivery issues, contributing to performance statistics used to manage transport suppliers.
- Claims Processing: Handle claims with transport suppliers to secure credits for incorrect deliveries.
- Continuous Improvement: Follow up on delivery issues with customers to enhance service quality and share improvement ideas within the Customer Care Department.
You:
- Excellent telephone manner, strong organisational skills, proficiency in Microsoft Office (especially Excel), and keen attention to detail.
- Previous experience in a customer care environment with an understanding of transport and logistics. Experience with SAP is a plus.
- Educated to GCSE standard. Customer service qualifications are advantageous.
If you want to be part of a highly successful marketleaderthat puts its people at the heart of everything it does, please apply and Stewart Lupton, JSL Solutions - Automotive Aftermarket Recruitment, will be in touch.
JSL - Recruitment...The right way.
Specialists in:
- Automotive Aftermarket Recruitment
- Sales and Marketing Recruitment
- Senior Appointments and Executive Search
