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Customer Service Advisor
Location: Colwick, Nottingham
Hours: Monday to Friday - 8am - 5pm
Maternity Cover | June 2025 - September 2026 FTC | Potential for Permanent Role on completion
Supportive Team + Training and Mentoring + Competitive salary and benefits package
Join our dynamic team as a Customer Service Advisor in Colwick, Nottingham! In this fast-paced and varied role, you'll be handling customer inquiries via phone, email, and CRM, resolving issues, and providing effective solutions. You'll work in a supportive, close-knit team and have the chance to grow within the company, with clear progression into an Account Manager role.
You'll be part of a growing company in the recycling and resource recovery sector, helping customers achieve a zero waste to landfill solution and contributing to a sustainable future.
Key Responsibilities:
- Manage customer inquiries via phone, email, and CRM, providing excellent service and efficient solutions.
- Resolve queries quickly and effectively, ensuring customer satisfaction with every interaction.
- Make outbound calls to customers and suppliers, strengthening relationships and enhancing communication.
- Maintain accurate records and complete administrative tasks on time, supporting smooth business operations.
Skills & Experience Required:
- Previous experience in customer service or a call centre environment (retail, hospitality, or similar sectors a plus).
- Strong communication and problem-solving skills.
- Ability to multitask, work effectively in a fast-paced environment, and maintain accuracy in all tasks.
Why Join Us?
- Clear career progression into an Account Manager role as well as other opportunities throughout the organisation.
- A varied role with no two days the same in a supportive team.
- Work for a growing company focused on sustainability and zero waste to landfill solutions.
If you're passionate about customer service and want to be part of a company making a difference, we'd love to hear from you. Apply now!
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