Customer Service Advisor

Deliver exceptional service and support in a dynamic team environment while growing your career as a Customer Service Advisor with 3D Group. Apply now for a rewarding opportunity!

Customer Service AdvisorNottingham, NG15 0EB

• Full time, permanent (Monday – Friday, 37.5 hours per week)
• £26,000 per annum

Please Note: Applicants must be authorised to work in the UK

At 3D Group, we're leaders in the supply of automotive locksmith products and services, providing innovative solutions to customers across the UK. With a dedicated team of experts and a strong reputation for excellent customer support, we pride ourselves on delivering fast, reliable service and building lasting client relationships. Our business is built on integrity, innovation, and a passion for helping our customers succeed.

The Role

We’re looking for an enthusiastic and professional Customer Service Advisor to join our fast-paced team in Nottingham. In this customer-facing role, you’ll be the first point of contact for all product and service enquiries.

Key Responsibilities:

• Handle incoming customer enquiries via phone and email
• Process customer orders accurately and efficiently
• Resolve product or service issues using problem-solving skills
• Provide knowledgeable support across a range of automotive locksmith products
• Work with internal systems to ensure service standards are met
• Represent the business at trade shows
• Maintain accurate records and follow established procedures
• Stay updated through training and self-development
• Spot and maximise any commercial opportunities during customer interactions

Benefits

Join 3D Group and enjoy being part of a friendly, professional team where your contribution truly matters. We offer:

• Full training and continuous personal development
• A supportive and collaborative working culture
• Opportunities to grow within the business
• Exposure to leading industry trade shows
• Competitive salary and employee perks

The Ideal Candidate

You’ll be a confident communicator with a friendly, empathetic telephone manner and a passion for helping people. With a proactive attitude and a willingness to learn, you'll fit right into our team-oriented culture. More about you:

• Has excellent verbal and written communication skills
• Can use their own initiative and manage tasks independently
• Thrives in a team environment
• Is comfortable using Microsoft Office and/or CRM tools (e.g. Freshdesk)
• Is willing to learn product knowledge and IT systems
• Brings a flexible, solutions-focused attitude to daily tasks
• Has a keen eye for detail and commitment to quality

If you're ready to take the next step in your customer service career, this could be your perfect opportunity. Apply today!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Customer Support Advisor, Contact Centre Agent, Customer Success Agent, Client Services Executive, Customer Relationship Officer, Helpdesk Assistant, Technical Support Representative, Order Processing Agent, Call Centre Advisor, Service Desk Analyst.