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Online Customer Service Advisor
We’re partnering with an exciting client who is seeking an Online Customer Service Advisor to join their Nottingham Head Office. This position offers the chance to act as a true brand ambassador—delivering outstanding service while managing a variety of customer queries, from delivery questions to return requests.
Key Responsibilities:
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Manage a variety of customer inquiries promptly and professionally, ensuring a smooth and positive experience.
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Address customer feedback or concerns raised by the Customer Service team to help safeguard the brand’s reputation.
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Remain focused on delivering exceptional service by recognising and meeting the needs of every customer.
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Work closely with a supportive and inclusive customer service team to provide accurate, timely responses across all communication channels.
Qualifications and Skills:
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Strong written communication skills with the ability to convey information clearly and effectively.
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Confident verbal communication skills, combined with strong interpersonal and negotiation abilities.
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A dedicated approach to delivering high-quality service to customers from all walks of life.
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Skilled in resolving customer issues in a manner that is accessible, inclusive, and solution-driven.
Interested?
If this sounds like the right fit for you, submit your CV today!
Please note: Due to the high volume of applications, we may only be able to contact shortlisted candidates. If you haven’t heard from us within three working days, unfortunately your application has not been successful on this occasion. We encourage you to apply for future suitable vacancies.
 INDTEM
