Customer Service Officer

To provide a professional and welcoming customer service at the depot reception point, ensuring MOT, Taxi customers and visitors are made aware of site safety instructions, signed in and issues temporary visitor passes

To operate the security barrier system ensuring visitors are provided with clear instructions around entering the site

To process post, face to face card payment transactions and stationary deliveries to Neighbourhoods and Environment

To respond to customer service queries by telephone and email or digital media channels

Key tasks and responsibilities post specific

To always provide excellent customer service, act as the main point of contact and provide a high-quality customer orientated advice and information to commercial customers either face to face, over the telephone or via email communications and depot visitors.

To ensure high level commercial services are delivered to our customers, processing service demands, using Whitespace, Fleetwave and other associated systems.

To deliver improved services by effectively dealing with up to 80% of customer interactions at the first point of contact. Liaising with customer services to answer queries by telephone and email.

To always provide excellent customer service, processing face to face service demands, using Whitespace, Fleetwave or associated systems to update information

To be sensitive to customer demands and the changing requirements of the service and assist frontline teams in reducing failure demand and waste, while also working to adapt or remove unhelpful administrative processes.

Knowledge

Knowledge of at least 2 of the following service areas within Neighbourhoods and Environment

Allotments

Cemeteries

Environmental Services

Pest Control

Transport

Waste

Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer

RQ1513268