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2nd Line Support Analyst - 24/7
Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies.
The Role
As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring.
The Responsibilities
* Batch Monitoring and Management.
* Event/Alert Monitoring and Management.
* Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved.
* Patch Management.
* Increase the First Time Fix rate.
* Adhere to escalation procedures.
* Assist with technical escalations for other team members.
* Monitor call queue and follow up with specialist support teams for resolution.
The Requirements
* Security (SC Clearance) or able to achieve.
* A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial.
* Some Infrastructure support experience / exposure at a second line level.
* Able to work rotating 24/7 shift patterns.
* Excellent organisational skills, able to take a methodical approach to service issues.
If you are looking for an exciting new challenge to join a leading organisation please apply now.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
