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People Shared Service Assistant
Mon - Fri Office Based
37.5hrs Per Week
24,750
We have an exciting opportunity for a People Shared Service Assistant to join our fast-paced centralised service People Team.
As part of a fast-paced and evolving People Experience function, the People Shared Services Assistant plays a vital role in delivering a seamless and responsive HR service. Acting as the first point of contact for employee and manager queries, you'll be at the heart of a growing business, ensuring the accurate and timely processing of employee data, documentation, and transactions across the full employee lifecycle. You'll thrive in a role where attention to detail, service excellence, and compliance, particularly around issuing contractual documents, are key to supporting our people and enabling our growth.
Main Activities and Responsibilities:
Employee Lifecycle Administration
- Process new starter documentation, contracts, onboarding packs, and right-to-work checks
- Support leaver administration including exit interviews, final pay, and system updates
- Maintain accurate employee records in HRIS and personnel files
- Accurate drafting of Contracts of Employment, variation letters, and any other written correspondence to colleague
First Line People Support
- Respond to routine People queries from employees and managers via shared inboxes / ticketing systems
- Provide a professional response to telephone, email, and face-to-face queries, referring matters as necessary to the appropriate team members.
People Systems & Data
- Input and update employee data in People systems (e.g. starters, changes, leavers)
- Run reports and support data audits to ensure accuracy and compliance
- Support payroll cut-off processes with accurate data entry and validation
Compliance & Process Improvement
- Ensure all documentation complies with GDPR and internal policies
- Compiling and issuing new starter checks
- Support DBS and background checks where required
- Contribute to continuous improvement of shared service processes and documentation
Skills required
Essential
- Previous experience in an administrative or HR support role
- Strong attention to detail and accuracy
- Excellent organisational and time management skills
- Confident using HR systems and Microsoft Office (especially Excel and Outlook)
- Ability to handle confidential information with discretion
Desirable
- Experience in a shared services or high-volume HR environment
- Familiarity with onboarding, payroll, or recruitment processes
- Knowledge of employment legislation and right-to-work requirements
- Ability to prioritise own workload and have pride in high standards
We are honoured to have been awarded with the 2025 King's Award for Enterprise in Sustainable Development. We are one of twenty-seven organisations nationally to be recognised with this prestigious award. This accolade highlights our outstanding dedication to sustainability and our commitment to making a difference for our people, customers, stakeholders, and the planet.
Why Join Us?
- Be part of a company recognised as King's Award winners, highlighting our commitment to excellence and sustainability. Work for a company that understands that protecting the planet is non-negotiable.
SS25
Job Types: Full-time, Permanent
Work Location: In person
