Customer Success Manager

Customer Success Manager

Experienced Account Manager / Customer Success Manager needed for a growing FMCG Field Marketing company.

Based remotely you will manage and support new an existing clients, improving their ROI on their field marketing campaigns

You will

• Act as the main point of contact for a number of FMCG clients
• Ensuring all clients activities /issues are delivered/dealt with in a timely and efficient manner
• Use data and technology to report trends and key facts - how can the campaign be improved
• Manage and fully maximise the client's budget and provide regular progress reports
• Deliver incremental business and opportunities in existing clients
• Compilation & communication of briefs & reporting in line with role
• Lead relevant team meetings & leading by example with the commercial team whilst developing junior staff in line with company expectations

Your background:

You will be a CSM or Account Manager from field marketing, FMCG or instore marketing / advertising or similar.

Great client management skills with the ability to spot new opportunities

Experience working with well-known retail brands

You can be based anywhere in the UK but need to travel to see clients on a regular basis, plus meetings in the Nottinghamshire office. As such a full UK driving licence is essential. A majority of customers are M4 / M40 corridor area