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Second Line Support Analyst
- Fully on site
- 24/7 Shift Pattern
- SC Clearance Required or Eligible
Join a leading IT services company as they expand the team following a major contract win!
We're looking for driven and proactive Second Line Support Analysts to join 24/7 Technical Operations Command Centres in Nottingham or Hatfield.
What you will be doing:
- Provide 2nd line support across a range of IT infrastructure technologies
- Manage batch processing and event/alert monitoring
- Handle incident resolution to meet or exceed SLA targets
- Support patching, change requests, and technical escalations
- Maintain accurate records via incident and call management tools
- Collaborate with team members to continuously improve service delivery
Your background:
- Eligible for or currently hold SC clearance
- Experience or exposure to second-line infrastructure support
- Working knowledge of SQL, Wintel, Messaging, Patching, and iSeries Operations
- Willingness to work a 24/7 rotating shift pattern
- Strong communication and customer service skills
- Ability to work under pressure and take initiative
- Desirable:
- Experience with incident and problem management tools
- ITIL awareness or certification
- Solid understanding of server environments and IT infrastructure
- Proficiency in MS Word and Excel
Key information
This is an office-based role (5 days a week) in either Nottingham or Hatfield, so please consider your commute before applying..
