IT Support Technician

Job Title: IT Support TechnicianLocation: Nottingham, NottinghamshireSalary: £25,000 - £30,000Benefits: 32 Days Holiday, Private Healthcare, Company Bonus, Private Pension Scheme

We’re working with a long-standing retail and logistics business based in Nottingham, looking to add an IT Support Technician to their growing internal IT team.

You'll be hands-on across devices, infrastructure, cloud platforms and user support, supporting day-to-day operations and contributing to ongoing IT improvement work.

Key Responsibilities:- Provide 1st and early 2nd Line support across hardware, software, network, and user issues- Support Windows environments (10/11) and Active Directory (user/admin tasks)- Troubleshoot issues across desktop, laptop, printers, mobile devices and peripheral tech- Assist with Microsoft 365 admin (Outlook, Teams, SharePoint, OneDrive)- Support user onboarding/offboarding, account permissions, password resets, device setup- Help with the roll-out of new hardware and software across multiple sites- Work closely with the wider IT team on tickets, escalations, and mini-projects

Technical Environment Includes:- Windows 10/11, Microsoft 365, SharePoint, Teams- Active Directory, Group Policy, basic PowerShell- Networking fundamentals (TCP/IP, DNS, DHCP)- Printer management, AV software, remote support tools- ERP and reporting systems (training provided)

This is a great role for someone looking to build their career in IT support within a stable, well-invested business. You’ll be supported by experienced team members, with clear progression routes on offer into management or project based work.

Key Words: IT Support Technician, 1st Line Support, 2nd Line Support, IT Helpdesk, Desktop Support, Microsoft 365, Windows 10/11, Active Directory, Networking, IT Jobs Nottingham, Internal IT Support, Junior Infrastructure Support