Accounts Payable & Customer Service Administrator

Accounts Payable & Customer Service Administrator
Nottingham - NG2, 5 mins from tram stop / free parking
£27,000 - £30,000

Overview:
Our client has a global presence in its field of manufacturing and prides itself on the level of customer service it delivers. They are looking to appoint a team member who is experienced with  Accounts Payable who can also help out in the Customer Service Team. This will be a busy role where the team work together to cover the duties to ensure the departments runs smoothly.

This hybrid role combines financial and administrative responsibilities, focusing primarily on Accounts Payable (70%) while also supporting Customer Service functions (30%). The successful candidate will ensure accurate and timely processing of supplier invoices, payments, and reconciliations, while maintaining professional communication with both vendors and customers. In a manufacturing environment, this position will work closely with production, procurement, and logistics teams to support smooth operational flow.

Key Responsibilities

Accounts Payable (70%)

1. Process supplier invoices, ensuring proper coding, approval, and timely payment in line with company policy.
2. Reconcile supplier statements and resolve discrepancies promptly.
3. Maintain accurate and organised AP records, including digital filing and documentation for audit purposes.
4. Manage payment runs (cheques, EFT, or online banking).
5. Assist in month-end closing activities including intercompany matching, accruals and reporting.
6. Liaise with purchasing and receiving departments to match purchase orders and goods received notes.
7. Monitor accounts to ensure payments are up to date and within agreed terms.
8. Support internal and external audits by providing relevant documentation and information.
9. Post payment and journals to the accounting system.
10. Process credit card and personal expenses, ensuring approval in line with company policy and reconcile with credit card statement and receipts.

Customer Service (30%)

1. Serve as a point of contact for customer inquiries regarding orders, deliveries, and account information.
2. Assist in order processing, ensuring accurate entry and coordination with production and shipping teams.
3. Manage customer complaints or issues in a timely, professional manner to ensure satisfaction.
4. Communicate with logistics partners and sales representatives to resolve order or delivery issues.
5. Support the sales and finance teams with credit control follow-ups as needed.
6. Maintain accurate customer records in ERP or CRM systems.

Qualifications & Experience

1. Experience:
   1. Experience in an Accounts Payable role (manufacturing or industrial sector preferred).
   2. Exposure to customer service or order processing functions is an asset.
2. Technical Skills:
   1. Proficiency with accounting software (e.g., SAP, Oracle, Sage, or similar ERP systems).
   2. Strong MS Excel and data entry skills.
   3. Familiarity with inventory and purchasing processes in a manufacturing environment.

Key Competencies

1. High attention to detail and accuracy.
2. Strong organizational and time management skills.
3. Excellent communication and interpersonal skills (both written and verbal).
4. Ability to work collaboratively across departments.
5. Problem-solving mindset and ability to handle multiple priorities.
6. Customer-focused attitude with a commitment to service excellence.