Logistics Administrator

We are a fast-paced, customer-focused business dedicated to delivering exceptional service. Our team is committed to maintaining high standards in logistics and customer satisfaction, and we are looking for a proactive and detail-oriented Logistics Administrator to join us.

As a Logistics Administrator, you will play a vital role in ensuring smooth and efficient logistics operations. Your primary focus will be on providing excellent customer service, managing customer complaints, handling damage claims, and ensuring returned parcels are processed correctly.

• Customer Service:

  • Respond promptly to customer queries regarding damaged goods, returns, and complaints.

  • Provide clear and professional communication to customers, maintaining high levels of customer satisfaction.

• Claims Management:

  • Process claims for damaged parcels with couriers, ensuring accurate documentation and timely resolution.

  • Liaise with courier partners to track and resolve delivery issues.

• Parcel Inspection:

  • Inspect returned parcels to assess damage or identify any issues.

  • Record and report inspection findings accurately.

• Documentation and Reporting:

  • Maintain detailed records of customer interactions, claims, and parcel inspections.

  • Generate reports to support management in identifying common issues and improving processes.

• Collaboration:

  • Work closely with the warehouse, logistics, and customer service teams to ensure a smooth flow of information

• Proven experience in a logistics, customer service, or administration role.

• Strong communication skills, both written and verbal.

• Excellent problem-solving abilities with a customer-focused mindset.

• Attention to detail and accuracy in handling documentation.

• Ability to work independently and manage multiple tasks effectively.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

• Competitive salary of £28,000 - £30,000 per annum.

• Opportunity to work with a supportive and dynamic team.

• Immediate start available for the right candidate.

• Potential for career development within the company.

Interested