Housing Support Officer

Housing Support Officer

• Location: Nottingham, covering Nottingham, Kirkby and a small part of Chesterfield - must hold full UK driving licence and have own vehicle
• Job Type: Temporary (Maternity Cover - 12 months)
• Salary: 22.23 per hour (Umbrella)

We are seeking a Housing Support Officer for a temporary maternity cover role based in Nottingham. This position requires a proactive individual who can drive and manage resources effectively across services within the area, ensuring compliance with contractual, regulatory, and business requirements while delivering excellent, personalised services to customers.

Day-to-day of the role:

• Support the development and management of housing services, enhancing the profile and offerings to customers.
• Assist in the development, delivery, and reporting on team plans for designated service areas to ensure high-quality service delivery.
• Promote and embed the organisation's vision and culture within core areas of responsibility to enhance reputation in the marketplace.
• Manage the scheduling and deployment of team members to achieve optimum support levels for customers and provide a cost-effective staffing model.
• Lead services adhering to business standards, policies, processes, and procedures.
• Recruit, induct, develop, and manage the performance of staff to deliver cohesive, high-performing teams.
• Manage Supported Housing by providing efficient and high-quality housing services, handling pre-tenancy assessments, sign-ups, and new tenant visits.
• Take the lead on managing anti-social behaviour (ASB) cases, drawing support from specialist teams where needed.

Required Skills & Qualifications:

• Strong knowledge of the supported housing, health, and social care sectors, including best practices in care and support delivery.
• Housing Management experience with knowledge of legislation, contractual frameworks, and best practices.
• Demonstrable experience working across multi-disciplinary teams.
• Well-developed communication skills, capable of building and sustaining working relationships with key stakeholders.
• Strong report writing skills and a good standard of written business English.
• Understanding of the needs and difficulties faced by vulnerable customers and up-to-date knowledge of safeguarding.
• Good planning, organising, prioritisation, and administration skills.
• Good IT literacy skills.

To apply for this Housing Support Officer position, please submit your CV detailing your relevant experience