Back to search
Role: Housing & Tenancy Support Officer
Location: Central Nottingham
Hours: Full Time
Salary: £28,340,00 pro rata
Start Date: As soon as possible
Duration: Permanent – will consider Temporary
Our client, a specialist domestic abuse charity is looking for a Housing & Tenancy Support Officer to join their team.
Key Responsibilities:
- Provide support to tenants to enable them to build capacity for independent living and recover from crisis.
- Provide a person-centred support service, undertake support plans at sign up for property considering safety and immediate needs
- Facilitate appropriate signposting and specialist referrals for tenants to other support services.
- Visit individuals in their homes to identify any tenancy management issues or additional support needs.
- Meeting and interviewing potential suppliers, making recommendations about supplier and contractor allocation with reference to best value
- Liaising with landlords and being aware of the detail of tenancy and licence agreements.
- Dealing with disputes between landlord/ suppliers/ responsibilities / costs/ procedures etc. gathering evidence, following different organisations’ complaint procedures.
- Risk assessing pursuing complaints versus potential outcomes.
- Produce health and safety risk assessments and procedures for housing and property services (training can be provided) for each property as required.
- Adhere to Safeguarding Children and Adult policies, Health & Safety and Equal Opportunities
- Uphold the right of women, children and young people who have experienced domestic violence, advocating vigorously for them while offering protective strategies, and appropriate safe services.
Requirements:
- Professional qualification in a relevant property/housing management discipline OR relevant experience
- Experience of supported housing would be useful
- Experience of work in General Needs housing/tenancy management, combined with a desire and aptitude for helping people to maintain independence
- Knowledge and experience of working with local council housing authorities, and housing benefit claims.
- Knowledge of housing, welfare and policy relating to DVA
- Ability to use Microsoft applications and housing management system
- An enhanced DBS clearance is required for this role
- A full driver’s licence and access to own vehicle
Please let me know your thoughts.
I look forward to hearing from you.
Kindest regards,
Molly
