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- Coordinate and broker personalised care packages, ensuring cost-effective solutions aligned with assessed needs and budgets.
- Liaise with service users, families, professionals, and providers to secure appropriate support and placements.
- Offer guidance to operational teams, providers, and the public, acting as a named contact throughout the process.
- Support timely hospital discharges, including out-of-hours arrangements.
- Maintain provider relationships, monitor service performance, and escalate concerns or risks as needed.
- Ensure accurate data entry and reporting using systems like Mosaic.
- Deliver support packages that reflect individual needs, meet care plan outcomes, and comply with relevant standards and timescales.
- Monitor and maintain systems for care tracking, auditing, and procurement compliance.
- Support strategic commissioning by contributing relevant provider data and market analysis.
- Embed safeguarding and equality principles in all work.
- Support service improvement through proactive communication and service feedback.
- NVQ Level 2 or 3 or equivalent relevant experience.
- Understanding of legislation relevant to Adult Social Care (e.g., Care Act 2014, Mental Capacity Act 2005, Safeguarding).
- Proven experience in commissioning, purchasing, or brokerage within health or social care.
- Strong knowledge of care quality standards, procurement frameworks, and partnership working.
- Proficient in IT systems and tools, including Excel and care management platforms (e.g., Mosaic).
- Strong negotiation and financial analysis skills.
- Excellent written, verbal, and presentation communication skills.
- Ability to work independently and flexibly, managing competing priorities.
- High level of accuracy in data entry and record keeping.
- Well-developed research and analytical abilities.
- Effective team player with the ability to share knowledge and support colleagues.
- Creative approach to problem-solving and improving service delivery.
- Customer-focused with a commitment to high-quality service outcomes.
- Flexibility to work across different boroughs and care services as required (Gedling, Rushcliffe)
