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Location: Coton Road, CV11 5AA
Start Date: ASAP
Contract Duration: 2+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay rate: £ 13.90 per hour
Job Ref: (phone number removed)
Responsibilities
- Provide administrative, clerical, and project management support for car park and CCTV related functions.
- Collaborate with directors, team managers, and supervisors to achieve excellence in customer service.
- Contribute to the production of service and business plans.
- Ensure compliance with statutory requirements, Council policy, legislation, and technical standards.
- Address inquiries, requests, and complaints efficiently related to car park operations.
- Utilize technology to improve communications within the department and the Council.
- Carry out work with a focus on equal opportunities and customer care.
- Adhere to Health and Safety regulations and undertake personal development as required.
- Handle administrative duties and queries related to the Council’s Parking and CCTV operations.
- Assist with project delivery and administration within Parking and CCTV operations.
- Process payments received through various methods and maintain records.
- Update car park Penalty charge records and allocate photographic images.
- Maintain sufficient stocks of necessary stationery and supplies.
- Investigate and respond to formal representations against Penalty Charge Notices.
- Manage the administration and issuance of parking permits and season tickets.
- Monitor CCTV and CEO rotas, liaise with contractors, and report issues to the manager.
- Comply with departmental policies and procedures for administrative duties.
- Ensure work meets performance targets and quality standards.
- Respond to public inquiries related to parking and CCTV services.
- Administer the Town Centre “Bollard System”.
- Identify irregularities in Penalty Charge Notices and report to the manager.
- Liaise with relevant agencies regarding Penalty Charge Notice administration and debt collection.
- Utilize IT software packages for accurate record-keeping and action-taking.
- Produce management information and reports as required.
- Maintain and control filing and correspondence systems within the team.
- Understand Traffic Regulation Orders and the 2004 Traffic Management Act.
- Reconcile cash from car park machines with audit tickets and receipts.
- Support the coordination of Special Events with the manager and Senior CEO.
- Provide adequate reception desk coverage during business hours.
- Assist in other directorate work as required.
- Experience in administrative roles within an office environment.
- Experience dealing with people and contractors in challenging situations.
- Proficiency in using computer systems, particularly MS Office (Word and Excel).
- Experience in handling and accounting for money.
- Project assistance experience.
- GCSE (A-C) or equivalent in Maths and English.
- Relevant car parking qualification or willingness to obtain one.
- Effective oral and written communication skills.
- Ability to work independently and as part of a team.
- Understanding and adherence to procedures.
- Ability to meet deadlines with minimal supervision.
- Ability to handle public interactions tactfully and helpfully in stressful situations.
- Flexible, adaptable, and positive attitude towards change.
- Patient and caring approach to dealing with the public and colleagues.
- Commitment to the Council’s Core Values and Vision.
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