Housing Accommodation Officer

We are working in partnership with a Local Authority to recruit an experienced Accommodation Officer to support the effective management of a diverse portfolio of council-owned and privately managed properties.

This role offers an excellent opportunity for a property or lettings professional with strong tenancy management and customer service skills to make a meaningful impact within the community.
 
Key Responsibilities:
·Handle tenant and landlord enquiries via phone, email, and in person
·Conduct regular property inspections to ensure compliance with standards
·Manage the check-in and check-out process, including inventories and documentation
·Coordinate repairs and maintenance with internal teams and external contractors
·Maintain accurate records of all property and tenancy activity
·Collect and manage rent payments and handle arrears appropriately
·Respond to complaints, issue warnings, and escalate enforcement actions when required
·Work collaboratively as part of a multi-skilled team to deliver effective housing solutions
·Ensure compliance with all relevant housing legislation and council procedures
 
Essential Requirements:
·Previous experience in lettings or property management
·Strong knowledge of the residential lettings process and relevant legislation
·Excellent organisational and administrative skills
·Confident communicator with a customer-focused approach
·Strong understanding of professional boundaries and safeguarding practices
·Full UK driving licence and access to a vehicle insured for work purposes
 
Desirable:
·CIH qualification or equivalent in housing or property management
·Experience working with a Local Authority or in a social housing setting
·Knowledge of the Housing Act 1996 (as amended)
·Familiarity with Equalities legislation and support work practices
 
Location:
The role is predominantly based in West Devon, covering Tavistock and surrounding areas, with some travel required to South Hams.
 
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
 
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
 
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.