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Logistics Customer Service Coordinator - Oldbury £32,000
Are you a detailed oriented professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? Our client is a leading, global leader of its kind looking to grow their team signifacnantly with a Logistics Coordinator to support their growing customer base and enhance their service operations.
Main Duties & Responsibilities
- Demonstrate a highly visible commitment to Health & Safety
- Take all customer orders accurately and process them into the system in a timely manner ensuring that the customer service requirements are agreed and met.
- To be a first point of customer contact, providing the highest possible level of customer service through:
- Listening to the customer and understanding their needs.
- Negotiating and endeavouring to satisfy the customer, keeping them informed.
- Dealing with a variety of customer service activities, with flexibility dependent on the department’s needs.
- Adhering to SLA’s/targets in place.
- Develop relationships with the External Sales Team, understanding the region and customer base.
- Proactively resolve customer issues or changes in the requested order, keeping them fully informed in a professional and honest manner enabling them to accommodate any revised service levels
- Understand product portfolio and customer offering, including any potential lead times.
- Work closely with colleagues in other departments to ensure that all customer orders are dealt with in accordance to the current customer service priorities and guidelines.
- Excellent telephone manner required when dealing with customers.
Experience & Qualifications
- MS Excel
- Outlook
- Excellent organisational and communication skills
- Telephony skills
- Interpersonal skills
- Team Player
- Customer Focused
- Attention to detail
- Geographical area knowledge (desirable)
Schedule Monday to Friday 8-4pm (some flex)
To apply for this Logistics Coordiantor position, please send an up-to-date CV to Lilly Douglas or call us. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion.
Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial, NHS and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures
