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Inside Sales / Customer Service Representative
Oldbury
Full-time
8:30am – 4:30pm (30-minute lunch)
£12.21 -£12.50 per hour (based on experience)
Temporary – 3 Months
We are currently recruiting for an Inside Sales / Customer Service Representative to join a busy and growing team based in Oldbury. This role plays a key part in supporting the sales function and delivering excellent customer service. You’ll be working closely with internal departments and reporting to the Sales Manager.
About you:
- Confident working in a fast-paced sales and service environment.
• Motivated, proactive, and customer focused.
• Strong written and verbal communication skills.
• Excellent organisational skills with strong attention to detail.
• Ability to work well independently and as part of a team.
• Previous experience using SAP is essential – applications without SAP experience will not be considered.
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Duties and responsibilities:
- Deliver exceptional customer service and build strong customer relationships.
• Handle inbound customer enquiries and process orders efficiently.
• Proactively follow up on quotes and promote products through cross-selling and up-selling.
• Prepare and maintain quotations, offers, and pricing lists.
• Support order handling during busy periods and liaise with other departments to resolve customer issues.
• Input and maintain accurate data using SAP and CRM systems.
• Assist with frame agreements and special orders as required.
• Occasionally attend customer visits alongside field sales staff.
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What happens after you apply for this role?
Applications will be reviewed within 3 working days. Due to high volumes of applications, if you have not been contacted within 5 days of submitting your CV, unfortunately your application has been unsuccessful on this occasion.
If successful, you will be contacted by a Consultant to discuss your application and CV in more detail. This will also be an opportunity for you to ask any questions you may have about the role.
