Expenses and Benefits Administrator

Expenses and Benefits Administrator

Carbon60 is looking to recruit an Expenses and Benefits Administrator to work for a leading Specialised Industrial Service Provider based in Oldbury.

ROLE: Expenses and Benefits Administrator

PAY RATE: 27,000/annum - 29,000/annum 12.98/hour - 13.94/hour, no overtime opportunities available

JOB TYPE: 6 Months contract (Possible extension)

LOCATION: Oldbury

HOURS: 40 hours/week 8:30 - 17:30 Monday - Friday, 1 hour break

Happy to be flexible in the hours of 8am - 4:30pm as long as 40 hours met for 1st month or so, once training underway and new hire can be in the role more independently then can flex between 7:30 - 6:30pm with earlier/later start/end times agreed with management on case-by-case basis

Could also work 35 hours/week and be discussed with management, salary offered for 40 hours and pro-rata'd

THE ROLE:

Start Date: ASAP

The role:

Responsible for the day-to-day management, administration, and communication of expenses processing and employee benefits. The role is critical in ensuring our employees are compliant with our expenses policy and understand our benefit offering to support employee engagement. This role will act as a key point of contact for manager and employee queries.

Main duties & responsibilities:

• Support the day-to-day operational management of Clients benefit offering such as company cars and insured benefits.
• Oversee the processing of employee expense claims, ensuring accuracy, compliance with company policy, and timely reimbursements. Escalation to senior leadership where there is reoccurring non-compliance.
• Support with creating and executing employee communications to support employee benefit awareness and engagement.
• Responsible for being first contact to manage queries related to policies and processing of expenses and fleet enquiries and queries.
• Assist with expenses and benefit initiatives to enhance employee wellbeing and engagement.
• Collaborate with external partners and vendors to support service provision and maintenance of quality standards.
• Ensure accurate and up-to-date records and reporting to track, manage and monitor the service provision.

KPI's for the role: (Key Performance Indicator's - Measure of Activity)

• Percentage of visa reports uploaded on time - Goal: Achieve 100%
• VAT recovery per month - Goal Achieved 70%
• Employee Query Resolution- Goal: Resolve 90% of queries in 24 hours, 95% in 48 hours
• Annual Benefits Cycle Accuracy - 100% completion of annual benefit enrolment without data errors impacting payroll or provider reporting.
• Employee Query Resolution Time - 90% of employee queries resolved within 48 hours.
• Employee Engagement with Benefits - Overall employee engagement score of 7 +

Essential skills / experience / qualifications:

• Previous experience in an administrative role, highly advantageous if involving expense or fleet management but not essential
• Candidates need to have experience working in an environment where they are used to being managed remotely in that they can use their own initiative, ask for help when needed, be open and absorbent to training provided. Able to demonstrate own autonomy in the role at right stages alongside training
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Strong organisational and time-management skills.
• Strong problem-solving ability
• High level of attention to detail and strong organisational skills.
• Strong customer service approach to internal customers and colleagues to resolve queries and provide support as requested.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.