Workshop Team Leader

I have a rare opportunity for a Workshop Team Leader to join a large global manufacturer in their field. You will be working on a brand-new site situated in the Orpington area. You will be working on a diverse range of equipment and typically managing a team of around ten Workshop Technicians. This is the perfect opportunity for someone wanting to progress your career into a team leader-based role. In return they offer a basic salary circa 40k to 45k with time and half paid over a standard 40-hour week with an impressive list of benefits

Summary of the Workshop Team Leader:

Working alongside the Workshop Manager you will be responsible for the overall performance of the team in terms of customer service delivery, ensuring that all relevant metrics are met, in line with the current workshop KPI's. In addition to your normal engineering duties, the additional tasks and responsibilities of a team leader are to ensure the day-to-day efficient running of the engineering team to facilitate a high-quality customer experience within a designated area, playing an active part in the leadership, engagement and motivation of the team and being the first point of contact for the engineers. Maintain a high standard of housekeeping in the workshop and warehouse

Responsibilities of the Workshop Team Leader:

• To take the lead in all aspects of Health and Safety ensuring H&S initiatives and requirements are acted upon and communicated to the relevant forum or individuals, safety audits, site risk assessments and associated training (e-learning completion)
• Engineer performance management - including dialogues (where applicable), engineer engagement, retention, coaching and development to include training needs identification
• First level technical escalation
• Manage engineering coverage in the team - including absence management, authorisation of holidays etc.
• Team meetings - communication of business objectives and performance against both goals and targets
• Completion of Service audits
• WIP management - job and service completion to promise (including appropriate document completion)
• Ensure that 5S standards are maintained and audits are carried out and recorded with action taken if required

Requirements of the Workshop Team Leader:

• Good levels of man management skills, having demonstrated an ability to work in a team and a desire to promote quality customer service.
• Background in any of the following areas will be considered. Motor Trade, Plant, Construction, Agricultural, Roadside Recovery, Trucks, Heavy Equipment
• Have both Electrical (Diagnostics) and/or Mechanical (Hydraulic) competencies
• A good standard of communication skills displaying the confidence to develop the potential of staff
• Comfortable in Customer facing situations
• Good levels of numeracy / literacy
• Manage a team of technicians
• Qualified maintenance engineer (NVQ level 3/ equivalent) in relevant discipline or industry experience.
• Good knowledge of company IT systems with the ability to provide first level support

Salary and Benefits:

• A competitive basic salary package circa to 40k to 45k
• Overtime over a 40 hour week paid at time and half
• 25 days annual leave + statutory bank holidays
• Additional days holiday based on long service milestones
• Company pension scheme - 6% employer contribution; minimum 4% employee contribution
• Discount scheme, with access to deals from some of the UK's largest brands
• Eligibility to join the Employee Incentive Schemes
• Receive a 6-week Induction which offers world class training to enable you in your role
• Long term training development plans, some of the best in the industry.
• World class specialised product training
• Full Forklift Driver Licence
• Opportunity for growth through technical grading process
• Opportunity for the right candidates to undertake extended learning (Degree level)
• Ensuring you are safe and look the part, all PPE supplied company cleaned specialist work wear