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Position: Hotel Reception Manager
Location: Oxford
Salary: 42,000 per annum
Our client is a prestigious client in the Oxford City Centre, offering a rich academic environment with a commitment to excellence, tradition, and innovation.
The Role:
As a Reception Manager, you will work within the Rooms Division Department dealing with students, staff, alumni, and visitors to ensure the highest standards of front-of-house service, security, and hospitality.
Main Responsibilities:
* Provide strong and inspirational leadership to the Lodge team, fostering a culture of professionalism, accountability, and service excellence.
* Recruit, train, and supervise Lodge staff, ensuring they are confident, skilled, and motivated in delivering outstanding service.
* Manage staff rotas and workforce planning, ensuring appropriate and cost-efficient cover 24/7, including during events and absences.
* Administer payroll-related duties accurately, including wages, leave, absence, and sickness records.
* Own the Lodge budget, working closely with the Head of Rooms Division to manage spend, forecasting, and efficiencies.
* Lead the daily running of the Lodge, ensuring it operates as a centre of excellence for reception, communication, and security.
* Oversee the use and management of CCTV and access control systems in line with College policy and data protection legislation.
* Ensure GDPR compliance within Lodge operations, including maintaining Records of Processing Activities (ROPA).
About You:
Applicants should have excellent leadership and organisational skills, and experience working with front-of-house or reception services. You will need to be proficient in security management systems and demonstrate a commitment to service excellence and attention to detail.
Required:
* Proven experience in a similar role within a hospitality or academic environment.
* Strong leadership and team management skills.
* Proficiency in security management systems and GDPR compliance.
* Exceptional communication and interpersonal skills.
Commutable Locations:
Oxford, Abingdon, Didcot, Bicester, Witney, Banbury, Thame, Kidlington
Key Words:
Lodge Manager, Reception Manager, Hospitality, Security Management, Team Leadership
INDCOM
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
