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Your new company
This is an exciting opportunity to join a progressive local council committed to delivering high-quality housing services and building thriving communities. The council is focused on reducing inequality, improving wellbeing, and driving sustainability through its housing initiatives.
Your new role
As an Area Housing Manager, you will lead the delivery of high-quality, tenant-focused housing services for a local council. You'll be responsible for managing a designated area and overseeing a team of Housing Officers and Area Improvement Officers. Your role will involve ensuring compliance with housing legislation, driving service improvements, and acting as a key point of contact for complex tenancy cases and stakeholder engagement.
This is a highly visible and hands-on position where you'll work collaboratively across departments and with external partners to deliver proactive and preventative housing services. You'll also coordinate emergency responses, manage performance metrics, and support tenant engagement initiatives. The role is based in Oxford three days per week, with flexibility to work from home for the remainder of the week.
Key responsibilities include:
- Leading a multidisciplinary team delivering tenancy management services.
- Acting as a point of escalation for complex and sensitive tenancy cases.
- Ensuring compliance with housing legislation and regulatory standards.
- Driving continuous service improvement and monitoring tenant satisfaction.
- Coordinating emergency responses such as fire, flood, or power outages.
- Conducting monthly inspections with tenants, councillors, and stakeholders.
- Managing area-based budgets for environmental and small-scale improvements.
- Building effective partnerships with internal departments and external agencies.
- Supporting tenant engagement and feedback initiatives.
- Monitoring and reporting on performance metrics including void turnaround and tenancy sign-ups.
Hours: 37 hours per week.
Contract: 3 months with the possibility of an extension.
Salary: 45000 - 47000 pro rata based on experience
What you'll need to succeed
- Experience in housing management within a local authority or registered provider.
- Strong leadership and stakeholder engagement skills.
- Knowledge of housing legislation, including the Social Housing Regulation Act 2023.
- A proactive, tenant-focused approach to service delivery.
CIH Level 4 or equivalent experience is desirable.
What you'll get in return
- Competitive salary (pro rata)
- Hybrid working - 3 days per week in Oxford with flexibility to work from home.
- Opportunity to contribute to impactful housing services.
- Supportive team culture and collaborative working environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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