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- Act as a brand ambassador, fostering an inclusive, welcoming environment for residents while ensuring strong team communication.
- Oversee recruitment, retention, and engagement of the Facilities team through exceptional people and performance management.
- Ensure facilities personnel are adequately staffed, trained, and equipped to respond to all scenarios effectively.
- Promote CARE (Connect, Act, Respect, Encourage) principles, delivering a world-class student experience.
- Ensure timely issue resolution, root cause identification, and escalation of unresolved concerns.
- Drive compliance with Unite policies, procedures, and best practices, identifying opportunities for improvement.
- Oversee the planned maintenance program, ensuring statutory compliance and adherence to quality assurance standards.
- Ensure H&S and fire-related assessments, monitoring, and testing are completed 100% in line with requirements.
- Collaborate with IT to maintain continuous service provision, including technology support.
- Manage security operations, ensuring residents and colleagues' safety 24/7.
- Oversee property estate P&L, identifying future capital investment needs.
- Ensure timely and budget-friendly project completion, in partnership with the project team.
- Maintain cleanliness of internal and external spaces, ensuring high kerb-side appeal.
- Provide out-of-hours emergency service support, when applicable.
- Manage fleet operations.
- Actively support the sustainability strategy, encouraging the team to contribute toward sustainability targets.
- >95% compliance maintained annually.
- Strong financial oversight of property income and debt.
- High employee engagement and team performance.
- Meeting or exceeding SLAs for service responsiveness.
- Positive NPS scores, ensuring high-quality property conditions.
- Effective maintenance and resolution of reactive maintenance issues.
- Connect – Engages openly, embraces diversity, and leaves a lasting positive impression.
- Act – Takes ownership, ensures timely resolutions, and continuously improves processes.
- Respect – Values inclusivity, acknowledges different cultures and beliefs, and fosters a supportive environment.
- Encourage – Uses positive communication, solutions-focused approaches, and supports students and colleagues alike.
- Analyzes complex problems, identifying root causes and implementing solutions.
- Creates open, collaborative environments, promoting best practices.
- Thrives under pressure, stepping up as a leader in critical situations.
- Demonstrates a proven track record of success.
- Clearly articulates the student experience, ensuring motivation and engagement.
- Prior experience in Facilities Management (FM), preferably within PBSA.
- Strong understanding of HVAC systems.
- Solid knowledge of property-related health and safety regulations.
- Proven experience in fire safety management.
- Expertise in small-to-medium project management.
