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- Operational Leadership: Manage IFM delivery across hard & soft services, ensuring KPIs and SLAs are achieved while driving innovation.
- People & Performance Management: Lead and develop site-based and mobile FM teams, fostering accountability and high performance.
- Client & Stakeholder Engagement: Act as the main point of contact for stakeholders, building strong relationships and representing FM at meetings and audits.
- Compliance & Risk Management: Ensure full compliance with H&S legislation and industry standards through audits, risk assessments, and accurate documentation.
- Service Delivery & Reporting: Monitor performance, manage escalations, and contribute to service reviews, budgeting, and strategic planning.
- Out-of-Hours Leadership: Participate in the on-call rota, providing support during emergencies.
- Proven experience managing IFM services across multi-site portfolios.
- Strong background in both hard and soft services, ideally within financial/professional services.
- Exceptional leadership, coaching, and team management skills.
- Excellent communication and stakeholder engagement abilities.
- In-depth knowledge of health & safety compliance standards.
- Commercial acumen with budget and supplier management experience.
- Flexibility to travel across the South region.
- Work on a prestigious account with a leading financial services client
- Influence and shape Facilities Management excellence across a wide portfolio
- Competitive salary and benefits package
- Excellent career development opportunities within a market-leading organisation
