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Trust & Safety Advisor
Oxford - Hybrid (2 days office, 3 days home)
Full-time | 12-month contract | 13/hr (increasing to 14 after 3 months depending on performance)
Start ASAP | Includes 2 weekends/month
A leading global travel tech company is seeking a detail-oriented Trust & Safety Advisor to join their Oxford team.
About the Role
Support the Trust & Safety team in verifying travel experience suppliers and holiday rental listings. Your main focus will be running validation checks to ensure customer safety and prevent fraud. While this role includes some customer interaction (via phone/email), it is not a customer service role.
Key Responsibilities
- Validate new listings and suppliers
- Investigate suspicious bookings or suppliers
- Assess fraud risk and make evidence-based decisions
- Communicate with customers to resolve validation issues
- Contribute ideas to improve processes
What You'll Need
- Excellent attention to detail & problem-solving skills
- Strong written/verbal communication
- Confident with PC & Microsoft Office
- Calm under pressure, self-motivated
- Experience in customer service or fraud prevention is a plus
- A second language (e.g., Spanish, French, German) is a bonus but not a must
