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Software Support Analyst

Mars Recruitment
Posted 7 hours ago, valid for 12 days
Location

Oxford, Oxfordshire OX3 9ED, England

Salary

£28,000 - £20 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A Software Support Analyst position is available in Oxford with a salary of £28,000 per annum plus benefits.
  • The role involves providing software support to clients, addressing queries, and resolving technical issues for a CRM platform transitioning to a web-based solution.
  • Candidates should have strong communication skills and at least some experience in customer service and technical support.
  • Experience with Microsoft products, ticketing systems, and training clients is preferred, along with analytical skills for compiling reports.
  • MARS Recruitment encourages applications from qualified individuals and aims to contact suitable candidates within three working days.
Software Support Analyst | Oxford | £28,000pa plus benefits: A fantastic opportunity has arisen for a Software Support Analyst to join a leading software development firm who has been designing advanced software solutions for over 20 years. The coming years are going to be really exciting for the business as they take their CRM platform from a Windows application to a fully web-based platform.  The Software Support Analyst will be responsible for providing key software support to their clients, where you will be answering queries, resolving technical issues, and ensuring that their clients receive the highest level of service. Across the platform they have over 7000 active users who you will be supporting.  Our client is based within the Oxford ring road, their location can be accessed by public transport, but it is very easy to commute into from East Oxfordshire from locations like Thame, Chinnor, Waltington, Kidlington, Bicester and even Stokenchurch.  About you:
  • Strong professional communication skills, with previous customer service and technical support experience.
  • Good timekeeping, and a passion for problem-solving.
  • Ability to work effectively as part of a team and support users in a professional environment.
  • Ability to quickly learn our property management software packages with a goal to deliver training sessions to clients, both in-house and on-site.
  • Experience of having carried out training sessions to groups of customers either remotely or on-site.
  • Excellent understanding of all Microsoft products.
  • Strong numeracy and analytical skills with the ability to compile statistical data and reports.
  • Experience using ticketing systems to manage and resolve client issues, ensuring all relevant data is captured and tracked for follow-up.
 Additional Desired Skills:
  • Experience with Microsoft SQL Server in a commercial setting, including creating and troubleshooting SQL queries.
  • Ability to deliver high quality testing services across an array of different projects, creating logs and screenshots to document testing phases and defects.
  • Knowledge of Windows Server Networking including Active Directory, Group Policy and DNS.
If you’re a Software Support Analyst who is looking to be an important part of a software provider, then please reach out to the MARS Recruitment team.MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven’t heard back in this time your application has been unsuccessful at this time.    MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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