Software Support Technician

Job Title: 1st line Software Support TechnicianLocation: Oxford, England, United KingdomSalary: £22K/yr - £28K/yrContract: On-site, Full-time

We are currently partnering with a long-established organisation that provides software solutions within a niche industry. They are looking for a skilled 1st line Software Support Technician to join their team in a hands-on role, offering support to clients using their specialised software.

This position is based in their Oxford office, where you will be required to assist with troubleshooting, resolving issues, and providing high-level support for a large user base. You will also be involved in client training and ensuring users make the most of the software tools available to them.

Key Responsibilities:

• Provide expert technical support for proprietary software.

• Troubleshoot, diagnose, and resolve technical issues for clients.

• Deliver training sessions to clients both remotely and on-site.

• Use a ticketing system to track support requests and document resolutions.

• Proactively ensure clients are utilising the software efficiently.

Required Skills & Experience:

• Strong professional communication skills and prior experience in technical support or customer service.

• Proficiency with Microsoft products, including Windows OS, Word, Excel, and Outlook.

• Excellent numeracy and analytical skills, with the ability to generate reports and interpret data.

• Experience using ticketing systems to manage and resolve client issues.

• Ability to work effectively as part of a team in a client-facing role.

Desirable Skills:

• Experience with Microsoft SQL Server and troubleshooting SQL queries.

• Familiarity with Windows Server Networking (Active Directory, Group Policy, DNS).

• Experience in software testing and documenting defects.

• Experience delivering training to customers either remotely or on-site.

Opportunities for Growth:

• Client training and support, both in-house and on-site.

• Conducting software demos and webinars.

• Exposure to infrastructure management and product design.

• Opportunities for career progression and further development within the organisation.

If you have proven experience as a Software Support Technician and enjoy providing high-quality support in a client-facing role, we'd love to hear from you.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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