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- Proactively diagnosing and seeking to fix system problems when servicing assigned products and equipment, ensuring that customer satisfaction is met at all times
- Resolving routine and predictable problems
- Striving to provide services that meet customer needs in the most cost effective manner
- Conducting scheduled and preventative maintenance services on assigned equipment and products
- Working collaboratively and cohesively with other internal departments, regarding ongoing issues that arise from servicing, ensuring that these are resolved as quickly as possible and in conjunction with the relevant teams when needed
- Ensuring that strong communication with customers is upheld at all times, including discovering their needs, listening to requests and keeping them up to date with progress on servicing regularly
- Utilising all tools at your disposal, including technology, software and physical equipment to diagnose and repair faults with products
- Maintaining servicing tools and equipment used, to ensure these are in a working condition for when they are required as part of the role
- FGas qualified and possess a NVQ or other Engineering qualification/degree
- Excellent previous experience working within a comparable technician role, ideally within the HVAC/Engineering industry
- Strong communication abilities to work cohesively with internal and external teams, as well as being able to communicate effectively with customers
- An aptitude for technology or computer software would be desirable
- Good problem solving skills
- UK Driving License & right to work status
- Be able to cover standby and call outs on a planned basis (including weekends and bank holidays)
