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Our client is recruiting for a Field Service Engineer who is passionate about precision, service, and smart print finishing technology. We’re growing—and we’re looking for a Field Service Engineer based in or around Oxford and Warwickshire to join our expert service team.
You’ll play a vital role in keeping our customers running smoothly, delivering hands-on support and technical expertise with a level of care that sets them apart. Whether it’s maintaining top-tier print finishing equipment or supporting new installs, you’ll be at the heart of a business that values innovation, reliability, and customer satisfaction.
Experience in the print or finishing industry would be a strong advantage—you’ll understand the machinery, the environment, and the importance of uptime to our clients.
What You’ll Be Doing
- Install, maintain, and repair equipment at customer sites, delivering on SLAs and ensuring minimal downtime.
- Own your customer communications - confirm visits ahead of time, provide updates, and make sure issues are followed through to resolution.
- Use diagnostic tools and software like Tesseract, Microsoft Office, and more to record, report, and manage your workload.
- Attend regular training courses and service meetings to stay sharp and up-to-date with our latest innovations.
- Provide remote technical support when needed—your advice could make the difference in minutes.
- Maintain your vehicle’s parts stock and manage warranty claims efficiently.
- Be the go-to technical expert—occasionally demonstrating equipment to clients and supporting industry events across the UK and abroad.
What We’re Looking For
- A background in electrical and mechanical engineering—you’re confident taking machines apart and putting them back better.
- A true problem-solver with solid communication skills, both written and verbal.
- Competence with Windows OS, driver/software installation, and general IT.
- A proven ability to work both independently and within a close-knit team.
- Located ideally in Oxford or Warwickshire for regional coverage, with flexibility to travel as needed.
- Previous experience in the print or print finishing industry is highly desirable.
What You’ll Bring to the Team
- Customer-first mindset with a professional, polite, and proactive attitude.
- Great attention to detail and accurate record-keeping.
- Willingness to support across departments, sharing knowledge and celebrating team wins.
- A passion for delivering quality, whether in repairs, customer interactions, or continuous improvement.
Performance & Growth
Your success will be measured by the quality and timeliness of your service, your contribution to team knowledge, and your ability to maintain strong customer relationships. They believe in continual personal development—so you’ll always be supported to grow.
Tools of the Trade
They provide all the essentials to help you perform at your best:
- Company vehicle
- Tools and equipment
- Laptop and mobile phone
- Ongoing training and development
Why Join
Our client is more than just a tech company, you’ll find a supportive, innovative environment where your voice matters, and your skills make a tangible difference. Our commitment to customer service and engineering excellence is reflected in our people—could that include you?
Ready to Apply?
If you're based in Oxford or Warwickshire and want to join a growing team where your engineering skills will shine—apply now. Experience from the printing industry? That’s a big plus. We’re excited to meet candidates who want to go further, learn more, and deliver outstanding service.
